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Search Help Customer Service New Customers Ordering Registration Gift Services Shipping Ship to Address Shipping Charges Shipping Upgrades "In-Home Delivery" "Royal Service" Shipping to Canada International Shipping Returns & Exchanges Contact Us About Us Privacy & Security Terms & Conditions Shipping · How do I ship to another person? · How much will it cost to ship my order? · How long will my order take to deliver? · How do I upgrade shipping? · What is "In-Home Delivery"? · What is "Royal Service" Delivery? · How much will it cost to ship my order to Canada? · How are orders shipped to Canada? · How do I return items from a Canadian order? How do I ship to another person? ( top ) Sending products or gifts to others is easy. If you are registered: If you have already registered at sharperimage.com, the Account Info area has your "Address Book & Important Dates," You may enter names and addresses into your address book directly and save them so they are always available. If you are signed-in, you also may add names and addresses during checkout and they will be automatically stored in your address book for future use. From the shopping basket, use the pull-down menu titled "Ship To." If you have signed in, this list will show all the names in your Address Book. Select the name you want then click "Update Basket" to select this ship-to address. If you want to ship to someone not currently in your Address Book, you should sign in (so the name will be saved to your account) then go to the "Ship To" pull-down and select the bottom entry that reads "-new-". Selecting "-new-" will take you to a page where you can enter just the new name or nickname then click "submit" to save it. When you return to the shopping basket the new name will appear on your list and you can use the "Ship To" pull-down to select this new name. During checkout, you will enter the entire shipping address, which will then be saved to your Address Book for future use. If you are not registered: If you are not registered, names and addresses you enter as ship-tos are not remembered for return visits; they only last as long as your current shopping session. If you would like to save names for future use, you may register — then shipping information is remembered with your account information (see above). Click here to register now . If you are not registered, assign shipping information from within the shopping basket by using the pull-down menu titled "Ship To." If you want to add a name to the pull-down, select the bottom entry that reads "-new-". Selecting "new" will take you to a page where you can enter a name or nickname (which is how we identify the ship-to person). After you enter a name or nickname, click "submit" to save it. You can repeat this process as many times as you like to add multiple names to your list. When you return to the shopping basket you will see the new name(s) appear on the "Ship To" pull-down. Simply select the name you want and click "Update Basket" to assign this ship-to address. During checkout you will be asked to enter the entire address for each nickname. Remember, these names and addresses will not be stored for future shopping visits. To enjoy the convenience of an online Address Book, please consider registering. It's free! Click here to register now . How much will it cost to ship my order? ( top ) The shipping and handling charges are for 3 to 7 business-day Standard Delivery to U.S. destinations; some orders may take up to 10 days. For an additional $6.95, we offer delivery via 2nd Day Air or U.S.P.S. Priority Mail for most items. Many large items (massage chairs) can only be delivered using "In-Home Service" or "Royal Service" detailed below. Calculate delivery charges separately for each ship-to address. Standard Delivery charges per U.S. ship-to address:* For orders totaling: The delivery charge will be: $0.00 - $25 $5.95 $25.01 - $50 $7.95 $50.01 - $75 $10.95 $75.01 - $100 $13.95 $100.01 - $150 $15.95 $150.01 - $200 $18.95 $200.01 - $250 $19.95 $250.01 - $300 $20.95 $300.01 - $400 $23.95 Over $400 $26.95 *Standard Delivery service is available for most items to most U.S. destinations. Massage Chairs and few other select items cannot ship via Standard Delivery. Please refer to the individual product page for details for U.S. delivery options. How long will my order take to deliver? ( top ) Approximate Delivery Time In Business Days Shipping Method 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 Standard Ground 2nd-Day Next Day Air In-Home Delivery Royal Service How do I upgrade shipping? ( top ) For the sharperimage.com Website Nearly all of our packages are shipped specifying 3 to 7 business-day delivery; some orders may take up to 10 days. Please note that a few large, heavy or factory-direct items are shipped by truck and will incur additional charges. Some items may only be available for delivery through "In-Home Delivery" and/or "Royal Service," in which case these selections will be the only options shown. Please note that if your order includes items shipping via "In-Home Delivery" and/or "Royal Service" to Alaska, Hawaii, Canada or other territories, you will incur additional charges. We will advise you via email of the final cost of your order for approval before we ship your purchase. Please call 1-800-344-5555 for further information. After an item has been added to the "Shopping Basket," you may select the shipping method. If an upgrade shipping method is available it will be found in a drop-down under the shipping method heading. All shipping charges will display in checkout on the "Submit Order" page. Please note that shipping upgrades may not be available for all addresses. Some items may only be available for delivery through "In-Home Delivery" and/or "Royal Service", in which case these selections will be the only options shown. Please note that if your order includes items shipping via "In-Home Delivery" and/or "Royal Service" to Alaska, Hawaii, Canada or other territories, you will incur additional charges. We will advise you via email of the final cost of your order for approval before we ship your purchase. Please call 1-800-344-5555 for further information. For the Sharper Image Auction Site At this time, our auction site does not readily support shipping upgrades. To try to upgrade your shipping, contact Customer Service at 1-800-344-5555 after the order is processed and request a shipping upgrade. If the item has already shipped, we will not be able to change the delivery method. Some items may only be available for delivery through "In-Home Delivery" and/or "Royal Service," in which case these selections will be the only options shown. Please note that if your order includes items shipping via "In-Home Delivery" and/or "Royal Service" to Alaska, Hawaii, Canada or other territories, you will incur additional charges. We will advise you via email of the final cost of your order for approval before we ship your purchase. Please call 1-800-344-5555 for further information. What is "In-Home Delivery"? ( top ) For the sharperimage.com Website Select large and heavy items are delivered by our "In-Home" delivery service, as indicated in our item description. "In-Home" delivery is a great value at $99.95. This service includes: Delivery by appointment, usually in a 4-hour window. A professional local delivery service will contact you to schedule a convenient appointment. Your purchase will be placed inside the first doorway of your first floor. You will be responsible for product placement and removal of packing material. Please allow 7 to 15 business days for your item to reach the local delivery company. Some special services or circumstances may incur additional charges, such as weekend or evening delivery, excess stairs or other unusual requirements. The "In-Home Service" delivery rate of $99.95 is available only in the lower 48 states. Delivery of massage chairs and other large items outside the lower 48 states are subject to additional shipping charges and order processing time. Please note that if your order is placed for delivery to Alaska, Hawaii, Canada or other territories, you will incur additional charges. We will advise you via email of the final cost of your order for approval before we ship your purchase. Please call 1-800-344-5555 for further information. For the Sharper Image Auction Site Some items may only be available for delivery through "In-Home Delivery" or "Royal Service" in which case these selections will be the only options shown. What is "Royal Service" Delivery? ( top ) For the sharperimage.com Website Select large and heavy items are delivered by our "Royal Service" delivery as indicated in our item description. "Royal Service" is also available as an optional upgrade for many items. Royal Service is a tremendous convenience and costs only $149.95. When checking out, please select "Royal Service" from the drop-down menu under the shopping basket's "SHIPPING METHOD" column. "Royal Service" includes by-appointment, residential delivery, in-home setup, removal of packing materials and more. Here are the details: Please allow 7 to 15 business days for your item to reach your local delivery company. The delivery company will call you to schedule delivery, usually within a 4- or 8-hour window (depending on area) on a day that you select. The delivery company will bring the item inside, place it where you want it in the room you've chosen; they'll unpack it and ready it for use. If you like, they will clean up and remove all the packing materials. Please allow 7 to 15 business days for your item to reach the local delivery company. Some special services or circumstances may incur additional charges, such as weekend or evening delivery, excess stairs, or other unusual requirements. The "Royal Service" delivery rate of $149.95 is available only in the lower 48 states. Delivery of massage chairs and other large items outside the lower 48 states are subject to additional shipping charges and order-processing time. Please note that if your order is placed for delivery to Alaska, Hawaii, Canada or other territories, you will incur additional charges. We will advise you via email of the final cost of your order for approval before we ship your purchase. Please call 1-800-344-5555 for further information. For the Sharper Image Auction Site Some items may only be available for delivery through "In-Home Delivery" or "Royal Service" in which case these selections will be the only options shown. How much will it cost to ship my order to Canada? ( top ) The shipping and handling charges for regular business-day Standard Delivery to Canadian destinations are listed below. Shipping charges are for arrival in 5 days: some orders may take up to 10 days. Air Service to Canada is not available online. For Air Service to Canada you must call 1-800-344-4444 for availability and pricing. Many large items (massage chairs) can only be delivered using "In-Home Service" or "Royal Service" detailed below. Calculate delivery charges separately for each ship-to address. Standard Delivery charges per Canadian ship-to address:* For orders totaling: The delivery charge will be: $0.00 - $25 $5.95 $25.01 - $50 $7.95 $50.01 - $75 $10.95 $75.01 - $100 $13.95 $100.01 - $150 $15.95 $150.01 - $200 $18.95 $200.01 - $250 $19.95 $250.01 - $300 $20.95 $300.01 - $400 $23.95 Over $400 $26.95 *Standard Delivery service is available for most items to most destinations. Massage Chairs and a few other select items cannot ship via Standard Delivery. Please refer to the individual product page for details about available delivery options. These items have additional shipping charges for delivery to Canada. You will be contacted and advised of available shipping options and the associated shipping charges prior to order processing. How are orders shipped to Canada? ( top ) Most orders shipping to Canada are sent via ground service and delivered to your door by Canada Post. Delivery takes from 5 to 10 business days depending upon the destination. Please note that a few large, heavy or factory-direct items will be shipped by truck incurring additional charges. Some items may only be available for delivery through "In-Home Delivery" and/or "Royal Service," in which case these selections will be the only options shown. Please note that if your order is placed for delivery to Canada, you will incur additional charges, and orders may take up to 15 days . We will advise you via email of the final cost of your order for approval before we ship your purchase. Please call 1-800-344-5555 for further information. Duty and taxes are payable on most items imported into Canada. Applicable duties and taxes are not calculated or charged during checkout. The Canada Customs and Revenue Agency (CCRA) will examine your order and determine the applicable duties and taxes upon importation into Canada. The amount of duty and tax owed, if any, will be shown on Form E-14, Customs Postal Import Form, which is attached to the order. All Canada Post deliveries are subject to a $5 CAN handling fee payable to Canada Post. The recipient will be responsible for paying all applicable duties, taxes and handling fees. These amounts must be paid at the time of delivery (cash, certified cheque, VISA®, MasterCard®, or your Canada Post commercial account). If the order is shipping to Newfoundland/Labrador, Nova Scotia or New Brunswick, the recipient will pay the harmonized sales tax (HST) instead of the GST. If the order is shipping to British Columbia, Manitoba, Ontario or Quebec, the recipient will also pay provincial sales tax. All orders are subject to a $5 CAN handling fee payable to Canada Post. Taxes, duties and handling must be paid at the time of delivery (cash, certified cheque, VISA®, MasterCard®, or a Canada Post commercial account). Canada Post will collect the amount indicated on Form E-14 (the customs form) at time of delivery. For more information about importing by mail, you may call Revenue Canada 1-800-461-9999 (toll free within Canada). How do I return items from a Canadian order? ( top ) Simply return the item to us within 60 days to: The Sharper Image 35 Precision Road Etobicoke Ontario Canada, M9W 5H3 Note: We are not able to handle walk-in returns from customers at this address. All customer returns will be promptly forwarded to Sharper Image's U.S. distribution center for final processing. Credits will be issued when the returned merchandise has been received and processed in the U.S. Please allow about 7 to 15 business days. To request a refund of duty and taxes, simply complete the back of Form E-14, Canadian Customs Postal Import Form, and send it to the nearest Canadian Casual Refund Centres (listed on the back of the form). When you ask for a refund, you must show proof that you returned the goods. Please note that Canada Post's $5 CAN handling fee will not be refunded. 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