Clearance Sale Best Sellers Personalized Stationery Weddings Wedding Accessories and Gifts Gifts and Desk Accessories Home Office Baby Greeting Cards Limited Edition Stationery Collection Letter Writing Stationery The Artists Collection Hand Engraved Stationery Hand Bordered Stationery Notes and Stationery Invitations and Printer Compatible Cards Thank You Notes Initial Notes and Cards Journals, Date, Address and Guest Books Albums, Frames and Photo Boxes Fine Stationery Components Writing Instruments Books Cranes for Kids Museo Fine Art Paper Bulk Social Paper Business and Professional Paper Frequently Asked Questions Agreement Application Crane Customer Service Crane Customer Service Our goals are to make you totally happy and your shopping experience easy and satisfying. Our customer service representatives are available from 8 AM to 7 PM Eastern Standard Time, Monday through Friday by calling 1-800-268-2281 or e-mail us at customerservice@crane.com . We try to respond to all e-mail inquiries within 48 hours. International orders - Please note that we cannot accommodate on-line orders shipping outside the continental US. We do accept international orders by phone and fax at these numbers: Phone: +1-413-684-6823 (Monday - Friday , 8 AM - 5 PM EST) Fax: 413-684-4278 Return Policy Your satisfaction is important to us. Crane offers the finest quality stationery, papers and gifts. We want you to be satisfied with every item you purchase from Crane.com. We accept returns for 60 days from delivery date. If you should wish to return or exchange an item for any reason, please contact us at 1-800-527-2636 , the Customer Service Staff will give you the address and a return number for your order or partial order. The item must be in its original packaging, in its original box and have the packing slip included for proper credit. The Customer is responsible for return shipping and insurance on returns, except when defective or mis-shipped products are sent. We recommend you insure the package and keep the shipping receipt on hand until credit is issued. Refunds will be issued upon return of the product in good condition and should appear on your credit card statement within 7 to 14 days. Easy Store Returns Social Stationery items (except for personalized) can be returned to a Crane & Co., Paper Makers Store, for store location http://www.crane.com/WhereToBuy/CraneStores/ ,with the packing slip for a refund to the original credit card. Please bring the credit card with you at the time of the return. If you do not have the packing slip a store credit is issued. Products must be in saleable condition. Business papers, bulk stock purchases and Museo Fine Art Paper can not be returned to a Crane Paper Makers Store, Please call Crane.com's Customer Service. Special exception for Personalized Stationery Engraved, printed or personalized stationery, invitations, announcements can not be returned for refund. Please Note Returns paid for with a gift certificate will be reissued to a gift certificate. Clearance, Sale and Specials are not returnable to Crane.com or Crane Paper Makers Stores. These are final sale items. Credits must be credited to the credit card used for the purchase; we can not credit a credit card we did not originally charge. Privacy Policy At Crane & Co., Paper Makers, your right to privacy is a primary concern. The Crane World Wide Web site collects information only for internal purposes. The information you provide will be kept confidential and used to support your customer relationship with Crane & Co., Paper Makers. Personal information is collected during the registration and purchase process. We may ask for your name, address, e-mail address, phone number, and customer preferences, as well as other similar personal information that is needed to register for services or offers. e-Mail addresses are used only to deliver requested information. You may request to receive information about various products or promotions. Only Crane & Co., Paper Makers will send you these direct mailings, and you will have the option to “unsubscribe” at any time. The information we collect on this site will not be shared or sold to any party outside of Crane & Co., Inc. Security Statement for www.crane.com Crane & Co., Inc. has created this statement in order to demonstrate our firm commitment to security and privacy. The following discloses our information gathering and dissemination practices for this website: www.crane.com. Cookies A cookie is a small file generated by our website that is stored on your computer. It makes it easier for you to use our site by keeping track of your Shopper ID so that you can retrieve your shopping basket on a return visit. Customer Contact Information Our site's eCommerce application asks customers for contact information (like their name, address, and e-mail address). We use customer contact information to send products and information about our company to our customers. We will only send promotional information if you have indicated that you want to receive it. We do not share this information with any other company or organization. Security This site has security measures in place to protect the loss, misuse and alteration of the information under our control. When you purchase products through our web site, all of your contact and credit card information is secured through Secure Sockets Layer (SSL) and the secure protocol HTTPs. We use Verisign for our certificates. Contacting the Web Site If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact us at our mailing address or e-mail webmaster@crane.com . Shipping Our goal is to ship orders within 24 to 48 hours on weekdays. Weekend orders ship the following Monday. Personalized stationery orders will take 7 to 14 days to process and ship out. Ground shipping takes 2 to 6 days in the continental US to receive a package. We are shipping UPS from Massachusetts. Shipping Charges The following table displays Crane shipping charges based on the value of your order and the ship method chosen. Order $ Value US Ground Standard Delivery US 2-Day Delivery Alaska & Hawaii $0.01 to $25.00 $5.95 $19.95 $5.95 $25.01 to $50.00 $7.95 $21.95 $7.95 $50.01 to $75.00 $10.95 $23.95 $10.95 $75.01 to $100.00 $11.95 $25.95 $11.95 $100.01 to $150.00 $13.95 $27.95 $13.95 $150.01 to $200.00 $15.95 $29.95 $15.95 $200.01 to $300.00 $17.95 $35.95 $17.95 $300.01 to $700.00 $19.95 $48.95 $19.95 $700.01 and above Multiply total of order by 3% for all shipping methods. We're always happy to provide journalists with timely information and insights on a wide range of topics, including trends in personal correspondence, fine stationery, currency and banknote papers, and environmentally responsible papermaking. We can provide product samples, photography, detailed product information as well as our take on current trends. If you're working on a feature involving weddings, occasion-based correspondence or just staying in touch with a note or letter, we can help create the perfect visual complement from our wide variety of designs. And, of course, we're always glad to welcome you to our home here in Dalton, where we've been making the finest 100 percent cotton papers for more than 200 years. Give us a call and we'll give you a tour. Peter Hopkins Crane Media Relations, at Gargan Communication (413) 684-4721 peteh@gargancommunication.com
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